SOLVED Email Alerts Not Working with Microsoft Teams "@teams.ms" Addresses

wlcommunityusers · Jan 11, 2025, 7:09 PM

Hi,

We have teams over here and that is a dedicated email address which Microsoft Teams gives you.

You get some crazy number followed by @ teams.ms

Now when I set up the alerts to go to the @teams.ms one no emails came out.

If I use test@adress.com it works

Do you know if anything is checked in your software for .com or the ms one should work.

Can Sahin - WLSDM Team · Jan 11, 2025, 7:16 PM

Hi,

You can add below email as below. Please find the attached and below screen capture.

Kind Regards…

Can Sahin - WLSDM Team · Jan 11, 2025, 7:09 PM

Hi,

Could you please send us the configuration information you have input so that we can reproduce the error you received?

Best Regards.

wlcommunityusers · Jan 11, 2025, 7:10 PM

Hi,

The configuration is as follows.

Can Sahin - WLSDM Team · Jan 11, 2025, 7:11 PM

Hi,

Please send “Configuration > WLSDM System Settings > mail.account (TAB)” screen capture also.

Regards…

wlcommunityusers · Jan 11, 2025, 7:12 PM

Can Sahin - WLSDM Team · Jan 11, 2025, 7:13 PM

Hi,

We are unable to see “@teams.ms” additions. Please indicate the error more clearly and provide us WLSDM logs if any error exists.

Normally, you can add whatever email address to “mail.alarm.recepient.to” property. Please take below screen capture as reference.

Kind Regards…

wlcommunityusers · Jan 11, 2025, 7:14 PM

Yes you will have to use your own teams email, i.e if you use Teams then click on teams and get the email address.

It ends in mycompanyuniqueidonmicrosoft.com@adressteams.ms - Invalid hiding the digits, as I can’t let you spam this inbox.

Thanks

Can Sahin - WLSDM Team · Jan 11, 2025, 7:16 PM

Hi,

You can add below email as below. Please find the attached and below screen capture.

Kind Regards…

wlcommunityusers · Jan 11, 2025, 7:16 PM

Yes I did, but it stopped sending any emails out to myself when I added the ms one.

This is why I ask does your software check for only emails ending in .com ?

Can Sahin - WLSDM Team · Jan 11, 2025, 7:17 PM

Hi,

No, there is limitation on this. Please share the complete WLSDM logs to investigate further.

Kind Regards…

wlcommunityusers · Jan 11, 2025, 7:17 PM

Thanks I will check with our guys here on the email.