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    SOLVED WLSDM email alerts going to junk folder in outlook

    General Support & Troubleshooting
    emailalerts wlsdm
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    • wlcommunityusers
      wlcommunityusers last edited by

      Hi,

      The email alerts sent by WLSDM are going to junk folder in outlook and getting below error if we are marking the alert as “Not Junk”

      outlookerr.png

      Community Users Case Notes (Diary)

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      • wlsdmsupport
        WLSDM Support last edited by wlsdmsupport

        Hi,

        “[email protected]” is default sender (from) address for WLSDM and your mail client may not accept it.

        To change sender address:

        • Go to “Configuration > WLSDM System Settings” page
        • Select the “mail.account” tab
        • Edit the “mail.account.smtp.username” property (e.g. [email protected])

        settings.jpg

        Test changes :
        On “Configuration > WLSDM System Settings” page; open “Page Operations” menu and click “Test Email Settings” button

        poperations.jpg

        testmail.jpg

        WLSDM Community Support Team

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        • wlsdmsupport
          WLSDM Support last edited by wlsdmsupport

          Hi,

          “[email protected]” is default sender (from) address for WLSDM and your mail client may not accept it.

          To change sender address:

          • Go to “Configuration > WLSDM System Settings” page
          • Select the “mail.account” tab
          • Edit the “mail.account.smtp.username” property (e.g. [email protected])

          settings.jpg

          Test changes :
          On “Configuration > WLSDM System Settings” page; open “Page Operations” menu and click “Test Email Settings” button

          poperations.jpg

          testmail.jpg

          WLSDM Community Support Team

          1 Reply Last reply Reply Quote 0
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