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    • WLSDM and WL-OPC data-archive mechanism
      General Support & Troubleshooting • data archive wlsdm filesystem weblogic wl-opc • • wlcommunityusers

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      wlsdmsupport

      Hi,

      The WLSDM and the WL-OPC have their own data-archive mechanism.

      For the WLSDM, default data archive range is 90 days, and for the WL-OPC, default data archive range is 365 days.

      You can find the settings below.

      Kind regards.

      WLSDM: Configuration > WLSDM System Settings > system.archive
      77.jpg

      WL-OPC: Administration > System Settings > Notification
      88.jpg

    • WLSDM access restriction for non admin users
      General Support & Troubleshooting • wlsdm access restriction weblogic configuration • • wlcommunityusers

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      wlsdmsupport

      Hi,

      Non-adminstrator users not allowed for administrative operations by default as below screenshots.

      Metric configuration for monitor user:
      2..png

      Metric configuration for adminstrator user:

      3..png

      File explorer for monitor user:

      4..png

      You can change access restriction configuration in “WLSDM System Settings > system.authorization” page.

      Default value is OFF in “system.authorization.page.access.fileexplorer.allgroups” feature. It means only administrators can access to “file explorer”. If you turn on this feature, you must set access path for non-adminstrator users then non-adminstrator users only can access the path(s).

      You can restrict log viewer access configuration via “system.authorization.page.access.logviewer”. Default value is on, it means all users can access log viewer, if you turn off this feature, non-adminstrator users will not able to access logviewer.
      56.jpg

    • J

      Can't Install wlsdm.war on Admin Server
      General Support & Troubleshooting • wlsdm console wlsdm admin console • • jadhep

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      wlsdmsupport

      Hi,
      On the other hand, Make sure you have not applied wlsdm_agent JVM arguments to the AdminServer?
      If you send the whole details and logs we would like to help you to alter this problem. We have never seen this error before. It looks like this is something relevant to this environment. Have you tried the installation on another domain environment?
      Regards…

    • J

      File I/O Events Not Captured and Alerted
      General Support & Troubleshooting • • jeba

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      wlsdmsupport

      Hi Jeba,

      If you want to see File/Socket events you should increase your WLDF Diagnostic volume on WebLogic

      Go to “Servers > $ManageServerName > General (tab)” page and set “Diagnostic Volume” high. Then you are able to see file read/write events.

      Note: This option means additional overhead on your managedservers; just activate only one managedserver which file read/write monitoring is important.

      Regards.

      diagnostics.png

    • SOLVED No email notifications from WLSDM
      General Support & Troubleshooting • oracle weblogic wlsdm alert • • wlcommunityusers

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      wlsdmsupport

      No; this property is usefull when OPC is down. You had better enable it. Disabling that property will NOT disable for all domains.

      You can still configure notification settings on WLSDM part; like ON/OFF backend notifications… etc.

      The configuration is still same; all the functionalities on WLSDM are still supported by OPC. If you have a specific case; then please let us know in detail to reproduce it.

      Regards…

    • SOLVED I can't add new JMX mbean metrics to WLSDM dashboards
      General Support & Troubleshooting • weblogic wlsdm jmx mbean metri metricbrowser • • wlcommunityusers

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      wlsdmsupport

      Thanks…

    • SOLVED Scheduled Jobs sending email at every hour
      General Support & Troubleshooting • wlsdm schedulerjob • • wlcommunityusers

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      wlsdmsupport

      Hi,

      This timeout value is a precaution to protect the system.

      That’s why we can’t let the increase the timeout value by users.

      If you need a long-running process; you can trigger your WLST script using a shell command.

      That will cause an immediate return for the main process (Shell Script) but not for the child process (Triggered WLST Script).

      Also, this type of usage means; The script is out of the control to WLSDM.

      Kind regards.

    • How to schedule WLST scripts in the WLSDM tool ?
      General Support & Troubleshooting • schedule wlsdm weblogic script • • wlcommunityusers

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      wlsdmsupport

      Hi,

      You can’t call the stored WLST scripts from the scheduler module.

      And you need a shell script (custom action) to run an external WLST script from the scheduler module.

      Kind regards.

    • B

      WLSDM Configuration automation
      General Support & Troubleshooting • • bibarrav

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      wlsdmsupport

      @bibarrav

      Hi Bibarrav,

      WLSDM doesn’t support the feature you ask.

      But you can complete the installation quickly using the wizard.

      – How many domain installation planning you are exactly?

      Kind Regards…

    • M

      License and reading domain error
      General Support & Troubleshooting • log files wlsdm error • • MAURICIO

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      wlsdmsupport

      @bibarrav

      Hi,

      Probably it is a WebLogic issue. If it is a “Devlopment Mode” WebLogic domain; you should not see the “Change Center” in WebLogic console. But, in your sceen capture “WebLogic Change Center” is available (attached below). We are recommending to setup your WebLogic domain from scratch as Development mode domain.

      Regards…

      image.png

    • SOLVED "Request-URI Too Long" error on the final screen of WLSDM wizard
      General Support & Troubleshooting • wlsdm uri oracle wizard weblogic • • wlcommunityusers

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      wlcommunityusers

      Thanks,

      The point 1 resolved it. OHS was being used here. Using the listen port helped to resolve the issue.

      Regards,

    • SOLVED Authentication failure error in wlsdm.log file
      General Support & Troubleshooting • oracle weblogic wlsdm boot.properties • • wlcommunityusers

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      wlcommunityusers

      Thanks a lot !

      It is working fine now after removing the boot.properties file.

      Regards,

    • How to filter response times and datasource email notifications?
      General Support & Troubleshooting • • wlcommunityusers

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      wlsdmsupport

      Hi,

      We have another product named WL-OPC for systems that have many domains and these requests can be made in there.Otherwise, you can define many rules as you want in WL-OPC.

      Even there is no need for email, when you using WL-OPC console, you can monitor every notification from all domains in one operation center. More information http://www.wlsdm.com/wl-opc/index

      Regards.

    • Response times is not displayed
      General Support & Troubleshooting • oracle responsetimes weblogic wlsdm • • wlcommunityusers

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      wlsdmsupport

      Hi,

      Are you sure you have created HTTP transactions for the relevant managed server? Remember you need to create real traffic to exceed 8kb buffer size for the response times monitoring. So, at least there must be +100 request after managed server restart.

      Are you sure you have selected the right managed server on the “Response Times” page? (Please take below screen capture as a reference)

      2..jpg

      Go to “Configuration > Monitoring & Diagnostics > Response Times (tab)” page and check the status. Is there any server needs to be restarted?
      3..jpg

      Kind Regards…

    • Unable to de-register the domain from wl-opc
      General Support & Troubleshooting • • wlcommunityusers

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      wlsdmsupport

      Please try registering the domain by using the “overwrite” and retry delete domain.

      ow.jpg

    • Metric notifications not showing
      General Support & Troubleshooting • • wlcommunityusers

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      wlsdmsupport

      Hi,

      It looks like a WLSDM DB issue.

      This is might be happening because you do not have enough disk space on the machine.

      Please check your disk for enough space.

      After that please restart the (only) AdminServer.

      Kind regards.

    • Getting error while starting WL-OPC on Solaris
      General Support & Troubleshooting • oracle weblogic wl-opc • • wlcommunityusers

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      wlsdmsupport

      Hi,

      Unfortunately, we are not supporting “bash 3.2” version. At least you have to use “bash 4.x version”. Adding compatible bash version as below.

      Here are our recommendations:

      Our recommended OS is Linux. (centOS, Red Hat… etc.). You had better choose Linux servers. This information is already available in the help at the “prerequisite” section.

      Upgrade your bash version to 4.1 at your current working Solaris server.

      Kind Regards…

    • Unable to load WLSDM license key in WLSDM installation
      General Support & Troubleshooting • cacheissues wlsdm oracle weblogic licenseproblem • • wlcommunityusers

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      wlsdmsupport

      Hi,

      This is a cache issue.

      As a workaround: Please restart your WebLogic AdminServer to apply your new license.

    • “User” role unable to generate the report in WL-OPC reports page.
      General Support & Troubleshooting • oracle weblogic wl-opc • • wlcommunityusers

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      wlsdmsupport

      Hi,

      This is an “Internet Explorer” issue (also, previous issue too).

      Please prefer the Chrome or the Firefox as browser while we fix the problem in next WL-OPC release.

      Kind Regards…

    • wlcommunityusers

      Getting “No Response Captured” when configuring SQL script in Dev-Op Mbeans
      General Support & Troubleshooting • sql mbeans devops oracle weblogic • • wlcommunityusers

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      wlsdmsupport

      Hi,

      This script is endless; you should echo a result for capturing a variable in WLSDM.

      You should use the ping command like i.e. “ping $servername –c 1” then extract output from the ping command.

      We are recommending you to use the script which is available in WLSDM README for pinging database. Please follow the readme link here: http://www.wlsdm.com/docs/README#VI.ConsoleUsage&DevOpsMBean

      Also we are pasting below.

      Step-1 Write Shell Script: Ping database and calculate database response time using WebLogic API (weblogic.jar)

      #Variables _dbStatus=0 #0:DB_DOWN,1:DB_UP #start DB Ping _startTime=$(($(date +%s%N)/1000000)) _pingResult=`java -cp weblogic.jar utils.dbping ORACLE_THIN $YOUR_USER_NAME $YOUR_PASSWORD $YOUR_IP:$YOUR_PORT/$YOUR_SERVICE_NAME` _endTime=$(($(date +%s%N)/1000000)) _dbResponseTime=`expr $_endTime - $_startTime` if [[ "$_pingResult" == *"Success!!!"* ]]; then _dbStatus=1 #echo "Database connection SUCCESS!!!" #DB_UP echo DatabaseStatus=$_dbStatus else _dbStatus=0 #echo "Database connection FAILURE!!!" #DB_DOWN echo DatabaseStatus=$_dbStatus fi echo DatabaseResponseTime=$_dbResponseTime```
    • J

      WLSDM CPU Utilization
      General Support & Troubleshooting • • jeba

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      wlsdmsupport

      Hi Jeba,

      First of all your WLSDM version is not the latest; please upgrade to v3.4.1 (it will took about 5 min). Please do a fresh installation. This domain was open for all the metrics about “STORE DATA” feature. That’s why you faced this issue.

      Let us analyze more. Is this thread is in ManagedServer or AdminServer? We need below information to help you.

      Could please at least take 3 thread dump for AdminServer and ManagedServer then send us to us? (thread dump: kill -3, or from WLSDM console) Could you please zip all WLSDM log files and send to us? (Available at WLSDM\logs folder) Could you please runt this command and share the output with us? cd $DOMAIN_HOME{WLSDM_RUNTIME_FOLDER}
      du -sh * Could you please share the WLSDM version?

      We are suspecting about data archive. As a workaround please DISABLE all your (make OFF) data archive settings. Go to “System Settings > system.archive (tab)” page and OFF all archive settings if they are currently ON. Then restart only AdminServer then observe the new states about high CPU consumption.

      Kind Regards…

    • W

      How many managed servers and datasource in a domain WLSDM supports?
      General Support & Troubleshooting • • whching

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      wlsdmsupport

      @whching said:

      Hi @wlsdmsupport

      I am just start looking at WLSDM, what is the difference of having one agent per cluster against one agent per managed server?

      BTW, where I could find the resource overhead when WLSDM is used on managed servers? say, how much more heap memory it will use and how about any extra I/O it would introduced?
      Thanks

      Regards,
      Rock

      Hi,

      If you have two member cluster and these members are on different machine then install two agent. If you have 4(four) member cluster and these members on two machine (two managed server per machine). Then install two agent (same with previous). Much agent, much traffic. Same behavior, same machine… Then go for one agent.

      More information is available on README: http://www.wlsdm.com/docs/README#IV.Installation

      WLSDM runs on AdminServer and you should not install any application on WebLogic admin console. So, it’s run-time console, should not affect your domain. WLSDM’s AdminServer overhead is negligible; one of the least overhead in the market; because we are not injecting any code to run-time classes. Maximum overhead for the managed server (considering backend monitoring is open) is about 3%-4%.

      You had better, test on your current domain; because your domain is extra ordinary and you will see that WLSDM would be one of the best solution for this domain and its infrastructure.

      Regards…

    • J

      WLSDM DB Space Issue (High Priority Please)
      General Support & Troubleshooting • • jeba

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      mustafa.sensoy-wlsdmteam

      @jeba

      Hi Jeba,

      Also, check “store data” for back-end monitorings. It may generate too large data sets. especially if the “WebLogic Diagnostic Volume” set high for the related managed server.

      Capture4.PNG

      I enabled the store option for all of our datasources. So, in total there were around 75. Would this be an issue?

      75 data sources cost you avg ~30 Mb per day (it depends on your metric instance count). If you have enough disk space it is not an issue.

      How can I control the retention period for these metrics collections?

      You can change the archive date range from the “Configuration> WLSDM System Settings” page. Archive module purges your data beyond the given date range. But do not reduce the date range instantly. You have too much data on your database and it may cause too much memory consumption. Prefer gradual reduction (like 3 or 5 days).

      “system.archive.metric.data.range”

      Capture2.PNG

      Regards.

    • J

      Metric Notification but ignore a specific server/action
      General Support & Troubleshooting • • jeba

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      wlsdmsupport

      @jeba

      Hi Jeba,

      WLSDM does not have the feature for your requirement which is giving a threshold for the specific IP/hostname.

      But it could be a nice feature, we will evaluate this feature for the next releases.

      Regards.

    • T

      Back-end JDBC Capture Threshold
      General Support & Troubleshooting • • tom.pinto

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      wlsdmsupport

      Hi Tom,

      You can filter back-end dashboard threshold value in “Configuration > WLSDM System Settings > system.monitoring > system.monitoring.diagnostic.backend.event.filter.threshold” property. Click edit button and give threshold value as 1000 (ms).

      Regards.

      1.png

    • J

      WebLogic Diagnostic Archive Bug
      General Support & Troubleshooting • • jeba

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      ?

      @ozhana

      Hi,

      Are you sure all access and diagnostic logs are backuped?

      Which WLSDM version are you using?

      Kindly, please send reply at [email protected] email address.

      Regards.

    • V

      Health Dashboard for Weblogic 12
      General Support & Troubleshooting • health dashboard weblogic 12 • • Vivek Garg

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      wlsdmsupport

      Hi Vivek;
      Actually 11g and 12c offers same health dashboard. Something is wrong about your 12c WebLogic environment.
      Could you please zip $domain_home/WLSDM/logs folder and attach screen capture to support (at) wlsdm.com email.
      Regards…

    • JVM System Resources and GarbageCollection dashboards does not show JMX values
      General Support & Troubleshooting • jvm garbagecollecti oracle weblogic jmx • • wlcommunityusers

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      wlsdmsupport

      Hi,

      Today we have worked on SOA-11g environment. JVM Resources Page and GarbageCollection Page problem has been resolved.

      Please do the following when you face such a problem in another domain.

      Kind Regards…

      Backup startWeblogic.sh file of the domain

      Add the “-Djavax.management.builder.initial=weblogic.management.jmx.mbeanserver.WLSMBeanServerBuilder” parameter to JAVA_OPTIONS in the file

      JXM.Values.JVM.Resources.Dashborad.jpg

    • getting error when saving all monitoring setting
      General Support & Troubleshooting • parseexception • • asutosh

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      wlsdmsupport

      @asutosh said:

      i have installed the WLSDM and set the java option as well. WLSDM console and agent loaded successfully.

      But i am getting error when saving all monitoring setting

      ####<13-Mar-2018 13:50:16 GMT><Unparseable date: “-- 23:59:59”

      java.text.ParseException: Unparseable date: “-- 23:59:59”
      at java.text.DateFormat.parse(DateFormat.java:366)
      at com.wlsdm.J.F.H(Unknown Source)
      at com.wlsdm.J.D.hasLicense(Unknown Source)
      at com.wlsdm.H.a$_A.run(Unknown Source)
      at java.lang.Thread.run(Thread.java:748)

      Please suggest how can we fix this

      Hi,
      wlsdm.log is available in $DOMAIN_HOME/WLSDM/logs folder. Just zip the whole folder and upload it. We will help you by investigating the real problem.
      Regards…

    • wlcommunityusers

      While analyzing the dumps getting error whereas wlsdm agent is installed and running
      General Support & Troubleshooting • weblogic wlsdm threaddump • • wlcommunityusers

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      wlsdmsupport

      Hi,

      “Thread Dump Analyzer” requires to full thread dump for analyzing.

      Normally WLSDM gets a full thread dump. But if there is an exception, like in your case (connection timeout); by default, WLSDM tries to get it using WebLogic API. And sometimes WebLogic does not provide a full thread dump.

      That’s why you didn’t get a full thread dump even your managed WebLogic server has a WLSDM agent.

      Thanks.

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